Legal
How we collect, use, and protect your personal information.
BM Travels ("we", "us", or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, store, and protect your data when you visit https://bm-travels.com/ or use our services.
We may collect the following categories of personal information:
Name, date of birth, nationality, passport number and expiry date, gender, and photograph (where required for visa processing).
Email address, phone number, and postal address.
Travel dates, destinations, passenger details, hotel preferences, dietary requirements, and special assistance needs.
Credit/debit card details or banking information (processed securely through third-party payment gateways — we do not store full card details).
IP address, browser type, pages visited, time spent on pages, and device information (collected automatically via cookies and analytics tools).
Records of any queries, complaints, or correspondence you send us.
We use your personal information for the following purposes:
3.1 We share your personal data with trusted third parties only where necessary to complete your booking, including:
3.2 We do not sell, rent, or trade your personal information to third parties for marketing purposes.
3.3 We may disclose your information to law enforcement or government authorities if required by law.
4.1 Your data is stored on secure servers. We implement industry-standard security measures including encryption, firewalls, and access controls to protect your personal information.
4.2 While we take all reasonable precautions, no data transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.
4.3 We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.
5.1 Our website uses cookies to enhance user experience. Cookies are small files stored on your device that help us understand how you use our website.
5.2 Types of cookies we use:
5.3 You can control or disable cookies through your browser settings. Disabling cookies may affect website functionality.
Under applicable data protection laws, you have the right to:
To exercise any of these rights, please contact us using the details in Section 10.
7.1 With your consent, we may send you newsletters, special offers, and travel inspiration by email or SMS.
7.2 You may unsubscribe from marketing communications at any time by clicking the "Unsubscribe" link in any email or by contacting us directly.
7.3 Even if you opt out of marketing, we will continue to send transactional and service-related communications related to your bookings.
Our website may contain links to third-party websites. BM Travels is not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any external sites you visit.
Our services are not directed at children under the age of 18. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected such data, we will delete it promptly.
We may update this Privacy Policy from time to time. Any changes will be published on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.